Public Trust Layer · 7 of 8

Support

Support is handled by the author personally. There is no ticket queue, no outsourced desk, and no chatbot between you and a human being.

How to reach support

Email morteanubogdan@gmail.com and describe the issue. Include your purchase email address and, for payment issues, the payment ID or wallet address used. You will get a personal reply.

What support covers

Access problems — sign-in link not arriving, link expired, device change, lost access;
Payment issues — payment sent but no license, invoice expired mid-payment, currency questions (details);
Content corrections — reporting inaccurate or outdated material claims (policy);
Partnership questions — for approved affiliates and institutions (details).

Honest expectations

This is a one-person operation, which cuts both ways. There is no bureaucracy — but there is also no 24/7 staff. Replies typically go out within a day or two, and access-restoration issues are treated as urgent. If you are a reader who paid and cannot access the book, that problem takes priority over everything else in the inbox.